Delivery Information

Placing an order:

You can place an order through the on-line facility or alternatively you can email us with your requirements at info@modelworks.co.uk.    Please be aware that we operate a minimum order value of £10.00 irrespective of whether you place your order on-line or directly with us.

 

Postage and Shipping Charges:


Decals
We make a standard charge of £1.50 for the postage of decals irrespective of the quantity ordered provided the delivery address is situated within the UK mainland. For Europe we make a standard charge of £2.00  and £2.50 if delivery is to Asia or the USA.   Please be aware that insurance is not included.  If you require insurance then you will need to contact us for further information before placing your order on-line.  Your enquiry should be addressed to info@modelworks.co.uk.


Models, Kits and Accessories
Models, Kits and Accessories will be charged at the following rates:

Mainland UK will be subject to a delivery charge of £3.50 irrespective of the quantity ordered and will be dispatched by recorded delivery and will need to be signed for upon receipt.

Europe will be subject to a delivery charge of £8.00 irrespective of the quantity ordered and will be dispatched by international signed for post.

If you live outside of mainland UK or Eurpoe please email your requirements to us and we will provide you with postage charges that will apply.

 

Returns and Refunds
We want you to be totally satisfied with every purchase that you make from us. We try to offer our products at the best possible price. However, if for any reason, you are not completely satisfied with your purchase we will exchange it or offer you a full refund.

If you decide within seven working days that you would like to return an item purchased from our website you can return it to us and we will refund you the cost of your purchase. You will be responsible for the cost of returning the item to us.

Your statutory rights are unaffected.

Distance Selling Regulations
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website, for a full refund. This does not apply to any items personalised or produced to your specification.

To cancel you can e-mail us, or write to us at the address detailed below within seven working days of devliery of your items to you. You must take reasonable care of the items whilst in your possession and you must also make arrangements for retunring the items to us at the address detailed below. You are responsible for the cost of returning the items.

 

 
 

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