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Terms and Conditions

Postage and Packaging

Decals

We make a standard charge of just £1.00 for the postage of decals irrespective of the quantity ordered provided the delivery address is situated within the UK mainland. For Europe, Asia and the USA postage is charged at the actual cost to us. In most cases the postage and packaging charge will not exceed £2.00. We will in any event always tell you in advance what the postage charge will be.

Models

Whenever possible we try to offer all of our 1:43rd models post free provided the delivery address is situated within the UK. For Europe, Asia and the USA postage is charged at the actual cost to us. In most cases postage and packaging will not exceed 10% of the total cost of the goods to be delivered. We will in any event always tell you in advance what the postage charge will be.

Payment Methods

You can make payment for your purchase in one of the following ways:

• By Credit or Debit card (please note that a minimum purchase value of £10.00 applies)
• By cheque payable to 'the modelworks'
• By Paypal in which case you cam either make payment directly to our account info@modelworks.co.uk or ask us to issue a 'request for payment'

If you wish to pay by cheque the please forward this to:The Modelworks Bramleys Orchard 8 Yonder Meadow Stoke Gabriel Devon TQ9 6QE

You can provide your payment details either through email or by telephone. We are available 8.00 a.m to 10.00 p.m everyday and there will always be someone able to take your order.

Returns and Refunds

We want you to be totally satisfied with every purchase that you make from us. We try to offer our products at the best possible price. However, if for any reason, you are not completely satisfied with your purchase we will exchange it or offer you a full refund.

If you decide within seven working days that you would like to return an item purchased from our website you can return it to us and we will refund you the cost of your purchase. You will be responsible for the cost of returning the item to us.

Your statutory rights are unaffected.

Distance Selling Regulations

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website, for a full refund. This does not apply to any items personalised or produced to your specification.

To cancel you can e-mail us, or write to us at the address detailed below within seven working days of devliery of your items to you. You must take reasonable care of the items whilst in your possession and you must also make arrangements for retunring the items to us at the address detailed below. You are responsible for the cost of returning the items.

Placing a Pre-order with us

A number of the models detailed within this site will have been announced by the manufacturer several months before the model is produced. The anticipated delivery date for the model is given as a guide only. We are happy to take pre-orders for the model in order that you can guarantee adding it to your collection. Once you have placed a pre-order with us we will notifiy you of an actual delivery date as soon as we have been provided with one by the manufacturer. As soon as the model arrives with us we will send an email to you (or telephone you) to let you know it is in stock. Payment for the model will be taken that day and the model dispatched to you. If you fail to make payment for the pre-ordered model the pre-order will be cancelled along with any other pre-order you may hold with us.

www.modelworks.co.uk
Minichamps - Spark - Bizarre - Red Line - BBR - Gasoline - Studio 27 - TABU Design - Renaissance
Telephone 0044(0)1803 782344